FRIDAY 1:00PM - 8:00PM | SATURDAY 10:00AM - 7:00PM | SUNDAY 10:00AM - 6:00PM
What are the event hours?
Friday: 1:00pm - 8:00pm - Box office opens at 10:30am
Saturday: 10:00am - 7:00pm - Box office opens at 7:30am
Sunday: 10:00am - 6:00pm - Box office opens at 8:00am
VIP ticket holders will be permitted to enter celebrity lines 30 minutes prior.
Who is required to purchase an entry ticket?
All attendees must have a ticket to enter the venue. Children under 10 are free.
How do I upgrade my passes?
To upgrade your pass, you must contact TIXR directly. Scaradise is not able to assist with this.
I bought a pass and can no longer attend. Can I transfer or re-sell my ticket to someone else?
Tickets can be transferred through TIXR one time by going to your confirmation and clicking "change name." If you'd like to re-sell your ticket, our Scaradise Facebook group is a great place to find people looking to purchase. Our staff will verify that you have a valid ticket if you post in the group to avoid any scams.
Am I allowed to bring in props?
Props cannot be metal, hard plastic, and/or wood props. Please note that you will be going through a security check point upon entering the convention where weapons will be “peace bonded." All weapons will be at the discretion of the promoter and are subject to rejection. No firearms of any kind will be permitted entry.
Is there a dress code?
Scaradise is a family friendly event, and we aim to create an inclusive and welcoming environment. We encourage cosplay from all backgrounds and body types, but the following dress policies must be adhered to while attending Scaradise.
All attendees are required to have some kind of opaque fabric fully covering breasts, genitals, and buttocks. Opaque bodysuits intended to simulate nudity will also not be permitted. Anyone wearing an outfit that is deemed too revealing by the production staff will be asked to change or leave the event. Costumes and clothing that contains any words or imagery that are racist, obscene, or derogatory will not be permitted. The Scaradise production team reserves the right to reject any costume at any time.
If I bought an autograph already and selfies are offered later, can I upgrade at the table?
Yes, you can. *Please keep in mind that tables are cash only. Autographs are available on a first come, first serve basis. They are not guaranteed unless prepurchased.
Do you offer mail in autograph services?
Yes. Our companies are:
Are panels included with my entry ticket?
All panels take place in the main expo hall and are included with your entry ticket. Seats are available on a first come, first served basis. All panels will also be played on large LED screens in both the main expo hall as well as the celebrity area.
Do you offer ADA accommodations?
Unfortunately, due to limited time for autographs, out of fairness for all attendees, we are unable to allow attendees to bypass any autograph lines, unless you have purchased a VIP pass. We recommend that you arrange to have somebody stand in your place in line as a place holder. You can then reunite in line once they have reached the front.
What if I have multiple photo ops that are at the same time or overlap?
Let a Celeb Photo Ops representive know that you have overlapping times when you get to the photo ops area and they will ensure that you get them all done.
How many people can be with me in my photo op?
Two adults and three children are permitted for each photo op.
I have a question about my photo op. Who can I contact?
All photo op questions should be directed to Celeb Photo Ops at info@celebphotoops.com
Is there a quiet room available?
We have a dedicated, low-sensory space where attendees can step away from the noise, crowds, and overstimulation of the main event floor to rest and recharge. It is located at front of the vendor hall, near the entrance. Please ask a volunteer if you need help finding the room.
Is the show outdoors?
While there are food trucks outside of the venue, the rest of the show takes place completely indoors in the air-conditioned Expo Hall.
Is the show cashless?
Concessions and food trucks are credit card only. Celebrity Guests are cash only. *Most vendors take both. *There are two ATMs outside near box office and one ATM inside the expo hall near the entrance.
Do you allow Meta glasses?
To protect the privacy of both our celebrity guests and attendees, no Meta glasses will be allowed inside the venue. Recording with any device is not permitted at celebrity tables.
What is the bag policy?
There are no restrictions on bag sizes; however, all bags will be searched when going through security at the entrance.
Can I store my luggage/purchases/etc?
Scaradise does not offer any storage for your belongings.
Is there a lost and found?
Our lost and found is at our merchandise table.
Do vendors receive VIP line access?
Unless they have purchased a VIP pass, vendors will need to enter regular lines for celebrity tables and cannot enter the celebrity lines until doors open for general admission. Vendors also do not get priority access for photo ops.
Refund Policy
Tickets are non-refundable and non-transferable. If the event needs to be cancelled due to unforeseen circumstances, the following two options will be offered: Tickets for a cancelled event may be used for the next occurring Scaradise event. Tickets for a cancelled event can also be refunded. The refund may take up to thirty days to process and will be returned to the original form of payment.
What if I lose my wristband?
We do not reissue wristbands, please make sure you are wearing it at all times. Bring ID with you to box office at check in. *VIP will need to show lanyard AND wristband at check points.
Where is the ride share drop off?
Ride shares may drop you off at the entrance of the parking lot; you will have to walk through the parking lot to enter the venue.
Where can I pre-purchase parking passes?
Go here
Is Scaradise hiring?
We are not hiring for staff at this time. Our volunteer application usually goes live a few months before each show.